Navigate to the Dashboard page by selecting Dashboard from the navigation menu on the left.

On the Dashboard page, the following data is available for viewing:

Data	Description
Transaction Count	Number of transactions performed during the specified transaction period
Total Transaction Volume	Total dollar amount of transactions performed during the specified transaction period
Account Balance	Overall merchant account balance
Transaction Volume	Graph showing number of transactions performed daily during the specified transaction period
Services	Graph showing total dollar amount of transactions performed using each service during the specified transaction period
Payees	Graph showing the number of transactions performed by new payees and existing payees during the specified transaction period

To specify a transaction period, select the period you wish to view from the dropdown menu located on the top right of the Transaction Volume graph.

To view the number of transactions performed on a particular day, hover over the bar representing that day in the Transaction Volume graph to reveal a popup window with the data.

To view the total dollar amount of transactions performed using a particular service, hover over the segment representing that service in the Services graph to reveal a popup window with the data.

To view the number of transactions performed by each payee group, hover over the segment representing the payee group in the Payee graph to reveal a popup window with the data.

View users

Navigate to Manage Users by selecting User Management drop-down list from the menu on left.

To display a specific user, search by first name, last name, email, employee code or user role using the search bar located at the top left of the user table.

To view additional details about a user such as user status and manager information, click on the Eye icon in the Actions column.

Click on the user's column label of your choice to display the list in ascending order according to the column chosen.

Choose the number of rows displayed by selecting a number on the Show dropdown list.

Add user

Click on Add user button located at the top right.

Enter user Information as specified on the form. All fields with * are mandatory and must be completed to proceed. Select Add button to add a new user. A user can be assigned a Disburser or Manager Role. A Disburser account must be associated to a Manager. The new user added will receive an email and/or SMS to setup their account.

Edit user

Click on Edit button at the right side of the Eye button. Update user Information. Select Update button to save updated disburser’s information.

Add bulk users

Navigate to Add Bulk Users by selecting User Management drop-down list from the menu on left.

Click on Browse button to find your User CSV file. Once found, click on Upload button. You can download a sample file by selecting Download Sample File link. Added users will be displayed on the Manage Users page found under the User Management drop-down list from the menu on the left.

View payees

Navigate to Manage Payees by selecting Payee Management drop-down list from the navigation menu on the left.

To view all individual payees, select the Individual tab from the menu located above the payee table. To view business payees, select the Business tab.

Click on the payee's column label of your choice to display the list in ascending order according to the column chosen.

Choose the number of rows displayed by selecting a number on the Show dropdown list.

To display a specific payee, search by payee ID, first name, last name, email or phone number using the search bar located at the top left of the payee table.

To view additional details about a payee such as birth date, address, custom fields and KYC information, click on the Eye icon in the Actions column.

To export payee data into a CSV file, click on the Export CSV button located at the top right of the page. If the Individual tab has been selected, only individual payees will be exported into the file. If the Business tab has been selected, only business payees will be exported.

Edit payee

Click on the Edit icon - located to the right of the Eye icon in the Actions column - to navigate to the Edit Payee page.

Note: for SelfPay payees, the edit feature will not be accessible unless the payee’s information has been updated with date of birth, address and, if required, KYC information.

On the Edit Payee page, a form will be displayed with payee information. Update payee information as needed and click on the Update button to save changes.

Delete payee

Click on the Trash Can icon - located to the right of the Edit icon in the Actions column - to permanently delete a payee.

Add bulk payees

Navigate to Add Bulk Payees by selecting Payee Management drop-down list from the navigation menu on the left.

Click on the Download Sample File link to download a sample file to populate with payee data.

Click on the Browse button to find the CSV file that has been populated with payee data.

Once a file has been selected, click on the Upload button to save payees.

Set notifications

Navigate to Notifications by selecting Portal Settings drop-down list from the menu on left. Toggle on or toggle off Allow SMS or Allow Email and click on Update button to enable users and payees to receive notifications via email and/or SMS.

Edit SMS notfications

Toggle on Allow SMS and click on Update button to reveal Edit SMS notifications link. Click on Edit SMS notifications link to navigate to the SMS notifications page. To display a specific SMS notification, search by name or body. To edit an SMS notification, click on the Edit icon from the Actions column. Update the SMS notification as needed and click on Update button to save changes.

Edit Email notifications

Toggle on Allow Email and click on Update button to reveal Edit email notifications link. Click on Edit Email notifications link to navigate to the Email notifications page. To display a specific email notification, search by name, subject or body. To edit an email notification, click on the Edit icon from the Actions column. Update the email notification as needed and click on Update button to save changes. To view an email notification, click on the Eye icon in the Actions column.

Configure settings

Navigate to Settings by selecting Portal Settings drop-down list from the menu on left. You can view and edit fields such as Approval Amounts, Low Balance Threshold, Logo, Favicon, Session Timeout, Login Attempts. Toggle on or toggle off Enable to Two Factor Authentication to enable or disable authentication before logging into the portal. After editing desired fields, select Update button to save changes.

The following Fields are available for view.

Field Name	Description
Approval Amount	Any amount greater will require Manager Approval
Low Balance Threshold	Minimum balance amount
Session Timeout	Specified minutes before automatic logging out of the portal
Login Attempts	Number of attempts before account lockout

View custom fields

Navigate to Custom Fields by selecting Portal Settings drop-down list from the menu on left. To display a specific custom field search by label, page, datatype, descriptor. Select the Custom Fields’ column label of your choice to display the list in ascending order according to the column chosen. Choose the number of rows displayed by selecting a number on Show dropdown list.

Add a custom field

Click on Add Custom Fields button at the top of the list on the right side. Enter Custom Field Information as specified on the form.

Field Name	Description
Label	The name of the new custom field
Associate With	The custom field will be related to either a Payee record or a transaction record
Is Required	If yes checked off, custom field will be mandatory
Use Custom Field as Descriptor	Custom field can be added as a dynamic suffix and will be appear on the payees bank statement. Only one Custom field can be added as a descriptor.
Data Type	The type of custom field

Finally, select Add button to add a new custom field.

Delete a custom field

Select the red trash can icon on the left side of Edit icon to delete a custom field. This is not recommended as it may remove historical data.

View funding report

Navigate to Funding Report by selecting Reports drop-down list from menu on left. Select a specific previous date by using the date picker. Only funding details for previous dates are calculated. Once a date has been specified, select Filter to view Funding Details.

The following Fields are available for view.

Field Name	Description
SOD Balance	Start Of the Day balance
PreFunding Deposits	Balance Added
Settled Transactions	Transaction completed
Aggregate Exceptions	Failed Transactions
EOD Balance	End Of the Day balance

View monthly billing

Navigate to Monthly Billing by selecting the Reports drop-down list from the navigation menu on the left.

Select a month using the month picker at the top. Once a month has been specified, click on the Filter button to retrieve billing information for that particular month.

The following fields are available for viewing depending on the services used:

Field Name	Description
Invoice Id	Unique Invoice Identifier
Program Setup	One-time fee for setup and activation of services.
Service Fee	Fee collected to pay for services provided.
Mastercard Unit Price	Cost per Mastercard transaction performed.
Mastercard Total Transactions	Number of Mastercard transactions performed.
Mastercard Total	Total billed amount for Mastercard transactions performed.
VISA Unit Price	Cost per VISA transaction performed.
VISA Total Transactions	Number of VISA transactions performed.
VISA Total	Total billed amount for VISA transactions performed.
EFT Unit Price	Cost per Electronic Fund Transfer performed.
EFT Total Transactions	Number of Electronic Fund Transfers performed.
EFT Total	Total billed amount for Electronic Fund Transfers performed.
Total Card Load Fees	Total billed amount for prepaid cards loaded.
Total Card Issuance Fees	Total billed amount for prepaid cards issued.
Cards Issued	Number of prepaid cards issued.
Cards Reloaded	Number of prepaid cards loaded.
Card Load Fee	Cost per prepaid card loaded.
Card Issuance Fee	Cost per prepaid card issued.
Subtotal	Total billed amount excluding tax.
Tax (HST)	Total tax charged.
Total	Total billed amount.

View transaction report

Navigate to Transactions by selecting Reports drop-down list from menu on left. Select From and To date to specify transaction period. Once dates have been specified, select Filter. Export the transaction report by clicking Export CSV button. To clear filter select Refresh.

The following Fields are available for view.

Field Name	Description
Date of Transaction	Date of the transaction performed
Transaction ID	Unique Transaction’s Identifier
Disbursement Number	Debit card number, EFT bank account number, Prepaid card Hash
Payee	Receiver of Funds
Payment Type	Debit card/EFT/Prepaid card
Disbursement Country	Country where the disbursement is performed
Destination Country	Country where the amount is sent
Amount	Amount Sent
Currency	Country currency
Status	Current Status
Message	Details of Status
Digital Card Program	View Complete Details of Transaction

Transaction status list

Status	Message	Description
Submitted	Disbursement is in process	You have initiated a transaction and disbursement information is successfully written in the company's database.
Success	Disbursement is accepted	Your disbursement information is sent to Mastercard and is accepted.
Settled	Disbursement is settled	Funds have been settled.
Not Submitted	Disbursement is incomplete	You have initiated a transaction and later stopped it in between.
Not Submitted	Constraint checks failed	You have entered invalid data in fields for Payee Information.
Not Enough Balance	Merchant does not have enough balance	You have processed a transaction with amount higher than the available balance.
Pending Review	AML check failed and will be checked manually	AML check is in progress
Approval Pending	Approval from Manager is pending	You have processed a transaction with amount higher than approval amount set and should be approved by manager.
Approval Rejected	Disbursement approval has been rejected	Your Manager has rejected the Disbursement.
Transaction Limit Exceeded	Transaction limit exceeded	You have processed a transaction with amount higher than transaction limit set per transaction.
Refused	Not authorized	No valid API key provided.
Refused	Unknown Disbursement ID	The Disbursement ID provided is not valid
Error	Resource error	There is an unavailability of resources to process payment.
Failed	Resource error	Web server is not accessible.
Failed	System error	There is an unavailability of resources to process payment.
Failed	Invalid input length	Merchant Category Code is Missing
Failed	Invalid input format	Values contained an invalid character
Failed	Missing required input	You have not entered the mandatory data fields for the Payee.
Failed	Limit exceeded	You have exceeded the limit for the transaction.
Failed	Account not eligible for receiving funds	Receiver’s account is not eligible to receive funds.
Failed	Amount exceeds network limit	Daily limit for total transaction amount has been exceeded.
Failed	Invalid card type	Payee Card is not supported.
Failed	Reversal	The disbursement has been reversed.
Failed	Chargeback	Chargeback was initiated by the Issuer
Failed	Representment	A financial transaction originated by an Acquirer to partially or wholly recover funds charged back to the Acquirer by an Issuer.
Failed	Network error	A relevant Receive Network reconciles a transaction differently than how it was processed
Failed	Cut-off timing	A Relevant Receive Network did not settle on the expected cutoff date.
Failed	Amount mismatch	Partial approvals are not supported for payments by the relevant Receive Network; however, if a transaction settles in an unexpected currency, this exception reason will appear.
Declined	Declined	Multiple reasons a disbursement has been declined.

View merchant information

Navigate to Merchant Info from menu in the lower left. You can find the Overall Balance, Apt-Send info and merchant information. Select Apt-Send info to view the available balance and transaction information. Select merchant information to view primary information, address and contact information.

As a manager you can invite and manage other team members. Each team member will be assigned the Disburser role and are referenced as disbursers on the platform.

View disbursers

Navigate to Manage Disburser from menu on left. To display a specific disburser search by first name, last name, email or employee code. To view details about a disburser, click on the Eye button in Actions column. Select the column header of your choice to display the list in ascending or descending order. Choose the number of rows displayed by selecting a number on Show dropdown list.

Add disbursers

To invite a team member, select the Add disburser button at the top located on the top right side. Enter team member Information as specified on the form. All fields with * are mandatory and must be completed to proceed. Finally, select Add button to add a new disburser. Once the Add button has been selected, the team member or disburser added will receive and email to setup their disbursement portal account.

Edit disbursers

Click on Edit icon from the Actions column. Update Information as required on the form. Select Update button to update team members account information.

You can approve or reject disbursement transactions as a Manager. Only disbursement transactions that are processed by your team members will be assigned to you for approval. The threshold amount of the transaction for approval will be specified by the platform Administrator.

View pending approval disbursements

Navigate to Pending disbursements by selecting Disbursements dropdown from menu on left. You can now view the details for the disbursement transaction for approval. Select the eye icon to view the full details for the disbursement transaction.

Approve pending disbursement

Click on Approve Icon or Reject Icon button in Actions column to accept or reject specific disbursements. Once Approve or Reject button selected, confirm your decision. The transaction will remain on hold and in Approval Pending Status until the transaction is approved or rejected.

View transaction reports

Navigate to Transactions by selecting Disbursements dropdown from menu on left. Select From and To date to specify transaction period. Once dates have been specified, select Filter. To clear filter select Refresh.

The following Fields are available for view. Select the eye icon under Actions to view the complete details for the transaction.

Field Name	Description
Payee	Receiver of Funds
Disbursement Amount	Amount Sent
Date/Time	Time of Transaction
Status	Current Status
Message	Details of Status
Actions	View Complete Details of Transaction

Transaction status list

Status	Message	Description
Submitted	Disbursement is in process	You have initiated a transaction and disbursement information is successfully written in the company's database.
Success	Disbursement is accepted	Your disbursement information is sent to Mastercard and is accepted.
Settled	Disbursement is settled	Funds have been settled.
Not Submitted	Disbursement is incomplete	You have initiated a transaction and later stopped it in between.
Not Submitted	Constraint check failed	You have entered invalid data in fields for Payee Information.
Not Enough Balance	Merchant does not have enough balance	You have processed a transaction with amount higher than the available balance.
Pending Review	AML check failed and will be checked manually	AML check is in progress
Approval Pending	Approval from Manager is pending	You have processed a transaction with amount higher than approval amount set and should be approved by manager.
Approval Rejected	Disbursement approval has been rejected	Your Manager has rejected the Disbursement.
Transaction Limit Exceeded	Transaction limit exceeded	You have processed a transaction with amount higher than transaction limit set per transaction.
Refused	Not authorized	No valid API key provided.
Refused	Unknown Disbursement ID	The Disbursement ID provided is not valid
Error	Resource error	There is an unavailability of resources to process payment.
Failed	Resource error	Web server is not accessible.
Failed	System error	There is an unavailability of resources to process payment.
Failed	Invalid input length	Merchant Category Code is Missing
Failed	Invalid input format	Values contained an invalid character
Failed	Missing required input	You have not entered the mandatory data fields for the Payee.
Failed	Limit exceeded	You have exceeded the limit for the transaction.
Failed	Account not eligible for receiving funds	Receivers account is not eligible to receive funds.
Failed	Amount exceeds network limit	Daily limit for total transaction amount has been exceeded.
Failed	Invalid card type	Payee Card is not supported.
Failed	Reversal	The disbursement has been reversed.
Failed	Chargeback	Chargeback was initiated by the Issuer
Failed	Representment	A financial transaction originated by an Acquirer to partially or wholly recover funds charged back to the Acquirer by an Issuer.
Failed	Network error	A relevant Receive Network reconciles a transaction differently than how it was processed
Failed	Cutoff timing	A Relevant Receive Network did not settle on the expected cutoff date.
Failed	Amount mismatch	Partial approvals are not supported for payments by the relevant Receive Network; however, if a transaction settles in an unexpected currency, this exception reason will appear.
Declined	Declined	Multiple reasons a disbursement has been declined.

Setup your account

Open the email from My Disbursements and click on the Setup your account link. Enter your new password and confirm password, then click on the Create Password button.

Sign in

Navigate to the Merchant Portal URL. Enter your email and password, then click on the Sign in button.

Tip: Click on the password eye icon to enable you to check what you are typing for your password.

Note: To reset your password, click on the Forgot Password? link. Enter your email address and select Send Reset Link. Follow the instructions in the email to reset password.

Select payee

Navigate to the Send Disbursement page by selecting Send Disbursement from the navigation menu on the left.

To add a new payee, toggle the New Payee? switch to Yes.

To select an existing payee, click on the Search for Existing Payee drop-down menu and enter the payee's name or email.

Select Payor

Navigate to the Request Payment page by selecting the receive icon, then select Request Payments and then Request Payment from the navigation menu on the left.

To add a new payor, toggle the New Payor? Switch to Yes.

To select an existing payor, click on the Search for Existing Payor drop-down menu and enter the payee’s name or email.

Enter New Payor Information

Enter payor information as specified on the form. All fields with * are mandatory and must be completed to proceed. Once information has been entered, click on the Next button to proceed to the next page.

Verify Request

Prior to requesting payment from the payor, verify that all the details are correct. Once verified, click on the Process Request button.

Verify details again the dialog box and select Process Request.

Upon successful submission the message will be displayed to indicate the email has been sent out to the payor with instructions to send an Interac e-tansfer to GCGC.

View Report

Navigate to Transactions from menu on left. Select From and To date to specify transaction period.
Once dates have been specified, select Filter. To clear filter select Refresh.

The following Fields are available for view.

Field Name	Description
Payee	Receiver of Funds
Disbursement Amount	Amount Sent
Date/Time	Time of Transaction
Status	Current Status
Message	Details of Status
Actions	View Complete Details of Transaction

Transaction Status List

Status	Message	Description
Submitted	Disbursement is in process	You have initiated a transaction and disbursement information is successfully written in the company's database.
Success	Disbursement is accepted	Your disbursement information is sent to Mastercard and is accepted.
Settled	Disbursement is settled	Funds have been settled.
Not Submitted	Disbursement is incomplete	You have initiated a transaction and later stopped it in between.
Not Submitted	Constraint check failed	You have entered invalid data in fields for Payee Information.
Not Enough Balance	Merchant does not have enough balance	You have processed a transaction with amount higher than the available balance.
Pending Review	AML check failed and will be checked manually	AML check is in progress
Approval Pending	Approval from Manager is pending	You have processed a transaction with amount higher than approval amount set and should be approved by manager.
Approval Rejected	Disbursement approval has been rejected	Your Manager has rejected the Disbursement.
Transaction Limit Exceeded	Transaction limit exceeded	You have processed a transaction with amount higher than transaction limit set per transaction.
Refused	Not authorized	No valid API key provided.
Refused	Unknown Disbursement ID	The Disbursement ID provided is not valid
Error	Resource error	There is an unavailability of resources to process payment.
Failed	Resource error	Web server is not accessible.
Failed	System error	There is an unavailability of resources to process payment.
Failed	Invalid input length	Merchant Category Code is Missing
Failed	Invalid input format	Values contained an invalid character
Failed	Missing required input	You have not entered the mandatory data fields for the Payee.
Failed	Limit exceeded	You have exceeded the limit for the transaction.
Failed	Account not eligible for receiving funds	Receivers account is not eligible to receive funds.
Failed	Amount exceeds network limit	Daily limit for total transaction amount has been exceeded.
Failed	Invalid card type	Payee Card is not supported.
Failed	Reversal	The disbursement has been reversed.
Failed	Chargeback	Chargeback was initiated by the Issuer
Failed	Representment	A financial transaction originated by an Acquirer to partially or wholly recover funds charged back to the Acquirer by an Issuer.
Failed	Network error	A relevant Receive Network reconciles a transaction differently than how it was processed
Failed	Cutoff timing	A Relevant Receive Network did not settle on the expected cutoff date.
Failed	Amount mismatch	Partial approvals are not supported for payments by the relevant Receive Network; however, if a transaction settles in an unexpected currency, this exception reason will appear.
Declined	Declined	Multiple reasons a disbursement has been declined.